SALESFORCE-AI-SPECIALIST LATEST TEST SIMULATOR, SALESFORCE-AI-SPECIALIST ACTUAL EXAMS

Salesforce-AI-Specialist Latest Test Simulator, Salesforce-AI-Specialist Actual Exams

Salesforce-AI-Specialist Latest Test Simulator, Salesforce-AI-Specialist Actual Exams

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Salesforce Certified AI Specialist Exam Sample Questions (Q44-Q49):

NEW QUESTION # 44
Universal Containers (UC) wants to leverage Generative AI Salesforce functionality to reduce Service Agent handling time by providing recommended replies based on the existing Knowledge articles.
On which AI capability should UC train the service agents?

  • A. Knowledge Replies
  • B. Service Replies
  • C. Case Replies

Answer: A

Explanation:
Knowledge Replies is the Einstein Generative AI capability that generates recommended responses for service agents by grounding responses in the organization's Knowledge articles. This reduces handling time by providing contextually accurate suggestions sourced directly from approved content. Salesforce documentation states that Knowledge Replies leverage natural language processing (NLP) to match customer inquiries with relevant articles and draft replies, ensuring consistency and compliance.
* Case Replies (A) focus on generating responses based on case data (e.g., case fields, history) but do not explicitly ground responses in Knowledge articles.
* Service Replies (C) is not a standard Einstein capability tied to Knowledge-driven responses.


NEW QUESTION # 45
Universal Containers has an active standard email prompt template that does not fully deliver on the business requirements.
Which steps should an AI Specialist take to use the content of the standard prompt email template in question and customize it to fully meet the business requirements?

  • A. Clone the existing template and modify as needed.
  • B. Save as New Template and edit as needed.
  • C. Save as New Version and edit as needed.

Answer: B

Explanation:
When an active standard email prompt template doesn't meet the business requirements, the best approach is to clone the existing template and modify it as needed. Cloning allows the AI Specialist to preserve the original template while making adjustments to fit specific business needs. This ensures that any customizations are applied without altering the original standard template.
Saving as a new version is typically used for versioning changes in the same template, while Save as New Template creates a brand-new template without linking to the existing one. Cloning provides a balance, allowing modifications while retaining the original structure for future reference.
For more details, refer to Salesforce Prompt Builder documentation for guidance on cloning and modifying templates.


NEW QUESTION # 46
Universal Containers (UC) has recently received an increased number of support cases. As a result, UC has hired more customer support reps and has started to assign some of the ongoing cases to newer reps.
Which generative AI solution should the new support reps use to understand the details of a case without reading through each case comment?

  • A. Einstein Copilot
  • B. Einstein Work Summaries
  • C. Einstein Sales Summaries

Answer: B

Explanation:
New customer support reps atUniversal Containerscan useEinstein Work Summariesto quickly understand the details of a case without reading through each case comment.Work Summariesleverage generative AI to provide a concise overview of ongoing cases, summarizing all relevant information in an easily digestible format.
* Einstein Copilotcan assist with a variety of tasks but is not specifically designed for summarizing case details.
* Einstein Sales Summariesare focused on summarizing sales-related activities, which is not applicable for support cases.
For more details, refer toSalesforce documentation on Einstein Work Summaries.


NEW QUESTION # 47
Amid their busy schedules, sales reps at Universal Containers dedicate time to follow up with prospects and existing clients via email regarding renewals or new deals. They spend many hours throughout the week reviewing past communications and details about their customers before performing their outreach.
Which standard Copilot action helps sales reps draft personalized emails to prospects by generating text based on previous successful communications?

  • A. Einstein Copilot Action: Summarize Record
  • B. Einstein Copilot Action: Find Similar Opportunities
  • C. Einstein Copilot Action: Draft or Revise Sales Email

Answer: C

Explanation:
For sales reps who need to draft personalized emails based on previous communications, the AI Specialist should recommend theEinstein Copilot Action: Draft or Revise Sales Email. This action uses AI to generate or revise email content, leveraging past successful communications to create personalized and relevant outreach to prospects or clients.
* Find Similar Opportunitiesis used for opportunity matching, not email drafting.
* Summarize Recordprovides a summary of customer data but does not directly help with drafting emails.
For more information, refer toSalesforce's Einstein Copilot documentationon standard actions for sales teams.


NEW QUESTION # 48
Universal Containers (UC) wants to offer personalized service experiences and reduce agent handling time with Al-generated email responses, grounded in Knowledge base.
Which AI capability should UC use?

  • A. Einstein Generative Service Replies for Email
  • B. Einstein Email Replies
  • C. Einstein Service Replies for Email

Answer: C

Explanation:
For Universal Containers (UC) to offer personalized service experiences and reduce agent handling time using AI-generated responses grounded in the Knowledge base, the best solution is Einstein Service Replies for Email. This capability leverages AI to automatically generate responses to service-related emails based on historical data and the Knowledge base, ensuring accuracy and relevance while saving time for service agents.
Einstein Email Replies (option A) is more suited for sales use cases.
Einstein Generative Service Replies for Email (option C) could be a future offering, but as of now, Einstein Service Replies for Email is the correct choice for grounded, knowledge-based responses.
Reference:
Einstein Service Replies Overview: https://help.salesforce.com/s/articleView?id=sf.einstein_service_replies.htm


NEW QUESTION # 49
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